Terms of Service

1. Introduction

Welcome to Glow and co. These Terms of Service ("Terms") govern your use of our website and any purchases made through our online store.By using this Site or making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Site.

These Terms are governed by the laws of New Zealand, and you agree to submit to the exclusive jurisdiction of New Zealand courts.

2. Registration and Account

To use certain features of the Site, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account login details, and you agree to notify us immediately if you suspect any unauthorized use of your account.

3. Product Information and Availability

We strive to ensure that the products listed on our Site are accurate and up-to-date. However, we do not guarantee that all product descriptions, pricing, or availability details are error-free. If we discover any discrepancies, we reserve the right to correct them at our discretion.

  • Product Images and Descriptions: The images and descriptions of products on our Site are for illustrative purposes only. While we aim to represent the products accurately, actual colors, designs, and sizes may vary.

  • Product Availability: All products are subject to availability. If an item is out of stock, we will notify you as soon as possible and offer an alternative product or a refund.

4. Pricing

All prices on the Site are listed in New Zealand Dollars (NZD) unless otherwise specified. Prices are inclusive of any applicable GST (Goods and Services Tax). We reserve the right to modify prices or offer discounts at any time without prior notice.

5. Orders and Payment

  • Order Process: To place an order, you must follow the steps outlined on our Site. Once an order is placed, you will receive an order confirmation email.

  • Payment: Payment for orders is due at the time of purchase. We accept payments via [list of payment methods, e.g., credit cards, PayPal, etc.]. By submitting your payment details, you authorize us to charge the applicable amount to your payment method.

  • Order Acceptance: All orders are subject to acceptance by us. We reserve the right to cancel or reject an order at our discretion.

6. Delivery and Shipping

  • Shipping Costs: Shipping fees are calculated at checkout based on the delivery method and destination.

  • Delivery Times: We aim to process and dispatch orders within two business days. Delivery times may vary depending on your location and chosen shipping method.

  • Risk of Loss: Title and risk of loss for products pass to you upon delivery to the carrier.

  • International Shipping: If you are purchasing from outside New Zealand, you are responsible for any customs duties, taxes, or import fees.

7. Consumer Guarantees and Refunds

  • Consumer Guarantees Act 1993: As a consumer, you are entitled to certain guarantees under the Consumer Guarantees Act 1993. These guarantees cannot be excluded by us.

  • Right to Refund: If the product is faulty, not as described, or does not perform as expected, you are entitled to a remedy, which may include a repair, replacement, or refund, in accordance with the Consumer Guarantees Act.

  • Change of Mind: If you simply change your mind, we may offer a refund or exchange at our discretion, but this is not guaranteed under New Zealand law.

  • Return Process: To return a product, you must contact us within 14  days of receiving the item. Products must be returned in their original condition and packaging.

8. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Glow and co and is protected by copyright law. You may not use, reproduce, or distribute any content from the Site without prior written permission.

9. Privacy and Data Protection

We respect your privacy. Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in accordance with the Privacy Act 2020.

10. Prohibited Conduct

By using our Site, you agree not to engage in any unlawful, harmful, or disruptive activities. You must not:

  • Violate any applicable laws or regulations.

  • Interfere with or disrupt the Site or its servers.

  • Use the Site for fraudulent or illegal purposes.

  • Attempt to access or manipulate any part of the Site or our systems without authorization.

11. Limitation of Liability

To the maximum extent permitted by law, we disclaim all liability for any loss, damage, or injury arising from your use of the Site or any products purchased through the Site, including any indirect, incidental, or consequential losses. Our total liability to you will be limited to the purchase price of the product(s) that gave rise to the claim.

12. Changes to Terms of Service

We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting on this Site. We encourage you to review these Terms periodically for any updates.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of New Zealand. If any dispute arises between you and us, we agree to attempt to resolve the matter through negotiation. If a resolution cannot be reached, either party may submit the dispute to the New Zealand courts.

14. Contact Information

If you have any questions or concerns about these Terms, or if you wish to contact us for any reason, you can reach us at:

Email: glowandcojournal@gmail.com

Phone: 027 342 5788